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Return Policy

General Policy



These are Diamond Traffic Products/diamondtraffic.com (“Diamond”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from Diamond Traffic Products and the diamondtraffic.com website.

All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting Diamond Customer Service through any of the methods provided at http://diamondtraffic.com/Contact-Info.

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

  • Any product not purchased directly from Diamond Traffic Products or diamondtraffic.com
  • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
  • Any product that is returned without all original packaging and accessories, including the box, manuals, cables, and all other items originally included with the product
  • Any product from which the UPC code has been removed from its packaging
  • Any product that exhibits physical damage
  • Any product that has been used or weathered
  • Any product that has not been issued an RMA number



Combo, Bundle and Kit Specials

Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount.

Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable diamondtraffic.com Return Policy Period for that individual item.


If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.

- For example: if your combo/bundle/kit discount was $5, and you return one of the items for a refund, the $5 will be deducted from your RMA refund amount.


Out-of-Stock (Back-Order) Items

If Diamond no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) Diamond can send you a comparable replacement item, or 2) Diamond can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

Custom Purchases

While Diamond is more than happy to fill your order for custom orders, please understand that once a custom purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.

 

Standard Return Policy

  • Return for refund within: 30 days (subject to a 25% restocking fee)
  • Return for replacement within: 30 days (subject to approval from Diamond)
  • Restocking Fee: Yes (25% restocking fee)

This is our Standard Return Policy. Items covered by this policy are those products for which Diamond manufactures and are listed below in this section. Items must be returned to Diamond within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Diamond, and not the mere issuance of an RMA.

Items covered by Standard Return Policy:

All Traffic Tally® unit
All Counters
All Classifiers
All Test Equipment
Cascade Modem
DataHog

Diamond Warranty: http://diamondtraffic.com/page/Warranty

 

Consumable Item Refund Only Return Policy

  • Return for refund within: 30 days (only if unopened)
  • Return for replacement within: 30 days (upon approval from Diamond)
  • Restocking Fee: Yes (25% restocking fee)

This is our Consumable Item Refund Only Return Policy. Items covered by this policy are listed below in this section. Items must be returned to Diamond within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Diamond, and not the mere issuance of an RMA.



Consumable items are items such as Road Tube and Accessories that are used once they are open. The following conditions are not acceptable for return, and will result in the merchandise you have returned to Diamond being returned to you:

  • Consumable items that have been opened
  • Consumable items that have been used or tested

Items Covered by the Consumable Item Refund Only Return Policy:

All Road Tube and Road Tube Accessories
All Portable Count Accessories
All Permanent Count Accessories (excluding piezo and loop sensors)
All Batteries and Battery Chargers
All Locks

 

Software Standard Return Policy

  • Return for refund within: 30 days (only if unlicensed)

Software purchased may be refunded only if the software has not been licensed by Diamond. Licensed software is non refundable and non returnable. Software refunds only issued within 30 days of the invoice date for this policy to apply.